- Help & Advise
- Shipping & Delivery
- Returns & Replacements
- General Terms and conditions of Use
- Contact Info
- HELP & ADVISE
How do I contact Customer Care?
If you have a question that is not answered on our website you can contact our Customer Care Team by emailing firstname.lastname@example.org
GIANMARCO LORENZI ON-LINE STORE endeavors to respond to all unanswered queries within 24 hours.
How do I know whether it will fit?
Gianmarco Lorenzi On-line store uses the Italian sizing system, however in order to aid our customers with their shopping we have provided a size chart to be used as a guideline for international sizing. Should you be unhappy with the fit for a particular purchase you can return the item, or exchange it for a different size. Please follow the instructions listed under returns.
How do I find a specific item?
We have designed the GIANMARCO LORENZI ON-LINE STORE website with two shopping modes in mind - browsing and instant gratification. Browse the Shoes' links to view items available to purchase online. Alternatively, if you know what you are looking for, use the search functions - the options on the left, such as: color, size, material and heel height.
How do I know if an item is in stock?
The product page will specify if the item is available to purchase. If your shoe size is not showing in the list, click on ‘EMAIL FOR AVAILABILITY’ and a pop up window will prompt you to fill in your details to receive a stock update. We will contact you should your size become available.
What if an item is out of stock?
If an item you are interested in is out of stock, please email email@example.com
We will help you purchase it via mail order if the product you are looking for is available in one of our boutiques.
Do I need to register an account with Gianmarco Lorenzi On-line store to place an order?
No you do not need to register an account with GIANMARCO LORENZI ON-LINE STORE in order to place an order. If you place an order without registering then your details will not be stored by GIANMARCO LORENZI ON-LINE STORE and you will have to re-enter them again when you make your next order. Also please note that access to account information and order status is only available online to registered users.
I've forgotten my password
If you cannot remember your password, click on the ‘MY ACCOUNT' link at the top of every page and click on the 'FORGOT YOUR PASSWORD' link in the bottom of this page. This will take you to a page where you can enter your email address and click 'EMAIL PASSWORD'. Your password will then be emailed to you.
How do I make a purchase?
Making a purchase is easy:
- Shop by browsing through the Shoes' links.
- Click on an image to access the individual item's product page where you will be given information about the shoes - size, color materials and style.
- Add merchandise to your shopping bag by clicking on the ‘Add to Cart' button near the desired item.
- Review the items you have selected by clicking on the ‘My Cart’. To delete an item from your shopping bag, click on the 'Remove' button next to the item. To change the number of items click on 'update shopping bag' and key in the new quantity.
- Resume shopping after viewing your shopping cart; click the 'Continue shopping' button. Please be aware that when the item is in your shopping bag, another customer can still purchase it.
- Proceed to checkout to finalize your purchases and follow the instructions.
If you are interested in an item which is not available to purchase online, you can email us and we will try and locate the product for you in one or our boutiques and arrange a mail order purchase.
The Site is available only to individuals and others who meet the GML terms of eligibility, who have been issued a valid credit card by a bank acceptable to GML, whose applications are acceptable and who have authorized GML to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. GML reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. Moreover, by making an offer to purchase merchandise, you expressly authorize us to perform credit checks and, where GML feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
Can I add a new item to an existing order?
We are unable to add a new item to an order once it has been placed. Customers should place a new order for any additional items that they require.
We work with paypal and accept Visa, MasterCard, American Express and Delta.
Payment will be debited and cleared from your account upon receipt of your order by GML who will confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to GML, we will not be liable for any delay or non-delivery.
Is it safe to use my credit card online at Gianmarco Lorenzi On-line store?
To help ensure that your shopping experience is safe, simple and secure uses Secure Pay Pal technology. This encrypts and protects the data you send to us over the internet. GIANMARCO LORENZI ON-LINE STORE works with PayPal, who provides secure credit card transactions via the site.
All credit card transactions on this site are processed using Pay Pal, a secure online payment gateway which encrypts your card details in a secure host environment. You can shop securely without revealing your credit card or bank account information. Feel secure with powerful encryption. Information is automatically sent with a high level of data encryption. PayPal is designed from the ground up to be one of the safest ways to send money online. Our payments are sent without sharing financial information. In fact, PayPal never shares your financial information with or sells it to merchants.
GIANMARCO LORENZI ON-LINE STORE does not hold your credit card details on the website so you will need to re-enter your credit card details every time you place an order with us.
Can I order by phone?
Sorry, but for the time being - e-mail only!
After you place your order, you will receive an email confirming that your order has been received. This does not mean your order has been accepted by us. Once your credit has been approved, the receiving address has been verified, and the item has been located, your order will be accepted and the item will then be shipped.
Gianmarco Lorenzi on line store will then send you the tracking number for the DHL delivery, with which you can track your shipment.
We will send you a further email, if an item is out of stock. Should this occur we will refund the full amount to your credit card account. If you have placed an order for multiple items, we will contact you to check if you still wish to proceed with receiving the remaining items from your order that are in stock.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that the item ordered, is out of stock or does not satisfy our quality control standards and is withdrawn or that you do not meet the eligibility criteria set-out above. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
GIANMARCO LORENZI ON-LINE STORE ships worldwide via DHL Express shipping. No matter where you are located, we can ship our products to you.
If your country is not included in the below list, send an email to shipping@ shoesgianmarcolorenzi.com and we will confirm whether we are able ship to you.
Does Gianmarco Lorenzi On-line store ship to post office boxes?
Due to shipping restrictions we are unable to ship to post office boxes. We recommend you provide a suitable shipping address where we can obtain a signature on delivery. This address should be your billing or work address.
Does Gianmarco Lorenzi On-line store ship to multiple addresses?
During the checkout process, you will be asked to select the shipping address for your order. At this time, you can only ship your online order to one location. We realize that your order may include gifts that require shipping to several different locations. To do this you will be required to place separate orders for each address you wish to ship to. Should you require assistance to do this you can contact our Customer Care Team via e-mail:
Can I amend my shipping address once my order has been dispatched?
Once an order has been dispatched we are unable to amend the shipping address. We recommend you ship your order to an address where you will be able to receive it.
Do I need to sign for my order?
All Orders require a signature on delivery so please make sure you provide a suitable shipping address where you are able to sign for your parcel on arrival.
When will I receive my order?
We endeavor to dispatch all orders within 24 hours. Your order will be shipped once payment has been approved and the delivery/billing address has also been verified.
Delivery times should be used as a guide and commence from the date of dispatch.
Usually DHL can deliver merchandise in 2-3 business days.
How much will I be charged for shipping?
All shipping is handled by Gianmarco Lorenzi On-line store's shipping partner DHL.
The following table details shipping costs for the first item and any subsequent items purchased.
Austria, Benelux, France, Principality of Monaco
Denmark, Great Britain, Spain
Czech Republic, Poland, Hungary, Estonia, Latvia, Lithuania, Slovakia, Slovenia, Greece, Balearic Islands
EUROPE EXTRA- AND USA
Andorra, Gibraltar, Iceland, Canary Islands, Channell Islands, Faroe Islands
REST OF THE WORLD
Brunei, Canada, Greenland, Hawaii, Kuwait
Anguilla, Antigua & Barbuda, Saudi Arabia, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Bali, Bermuda, Bolivia, Bonaire, Brazil, Chile, Colombia, Ivory Coast, Costa Rica, Curacao, Dominica, Dominican Republic Ecuador, Egypt, El Salvador, United Arab Emirates, Philippines, Jamaica, Japan, Grenada, Guadeloupe, Guam, Guatemala, French Guiana, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Cayman Islands, Falkland Islands, Fiji Islands, Virgin Islands
Afghanistan, Bhutan, Cambodia, Cameroon, China, Cuba, East Timor, Giordano, Equatorial Guinea, Iran, Cooks Islands, Marshall Islands, Niue Islands, Solomon Islands, Turk & Calicos' Islands, Israel, Kenya, Kiribati
Albania, Algeria, Angola, Armenia, Azerbaijan, Benin, Belarus, Bosnia Herzegovina, Botswana, Burkina Faso, Burundi, Green Cape, Republic of Central Africa, Chad, Congo, Croatia, Eritrea, Ethiopia, Russia, Gabon, Gambia, Georgia, Ghana, Gibouti, Guinea, Comoros Islands, Reunion Islands, Kazakhstan, Kyrgyzstan
* For all countries, local taxes will be applied to the price shown. The actual shipping cost for any specific purchase will be viewed in detail prior to any purchase being completed.
- Useful Tips Section
Is my personal information kept private?
We will treat all the information you share with us as private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the GIANMARCO LORENZI ON-LINE STORE privacy statement. In order to register as a user at GIANMARCO LORENZI ON-LINE STORE, we will need to know your name, mailing address and email address. To process credit card orders online, we will also require the following information: your billing address, shipping address, telephone number, and credit card number and expiration date. We will use your billing and credit card information to process your order and inform you of its delivery. Please note that GIANMARCO LORENZI ON-LINE STORE does not keep your credit card details on the GIANMARCO LORENZI ON-LINE STORE website, and these details are therefore protected from any breach of security at the GIANMARCO LORENZI ON-LINE STORE website. We may also use information we collect to inform you of new goods and services via emails. If you do not wish to receive these emails, please send an email to firstname.lastname@example.org . Navigational information is only used for internal purposes to enhance the customer shopping experience and site usability and is not shared with any outside parties. Financial information is used to check the user's qualifications and to bill the user for products.
Will there be additional duties or taxes payable on my purchase?
Prices on the website are shown as Italy VAT inclusive. The total invoice paid during the purchase process includes all taxes and duties for the merchandise to be delivered to the address in the country specified by the customer. However this does not apply to DDU countries where the customer will be charged for any local sales taxes and import duties on arrival.
How can I track my order?
You can check the status of your shipment by logging on to our website. To track your order, click on ‘My Account’ and then click 'View order history' on the left.
GIANMARCO LORENZI ON-LINE STORE will store a record of your transactions for a minimum of one year.
Please note that for your security only a record of your transaction is kept on the GIANMARCO LORENZI ON-LINE STORE website, your credit card details are not held on the website.
What packaging will my order be shipped in?
Shoes will be delivered in their GIANMARCO LORENZI shoe box, complete with cloth bag which will be dispatched in a GIANMARCO LORENZI bag.
Is my package insured?
Your GIANMARCO LORENZI ON-LINE STORE order is insured in transit against theft and accidental damage until it reaches the delivery address specified. Once the merchandise has been delivered and signed for, it is no longer covered by insurance.
How do I return or exchange an item?
To return any unwanted items simply follow the below instructions:
- Send an email to email@example.com to request a Returns Merchandise Authorization number (RMA) within 7 days of receiving your order. We request that all goods are returned within 14 days of the date of your request for an RMA. Returns received outside the above time frames are accepted at the discretion of GIANMARCO LORENZI ON-LINE STORE and can only be refunded as a 'store credit'. Gianmarco Lorenzi On-line store also reserves the right to charge any costs of recovery of the goods received after 14 days.
- Contact our shipping partner, DHL to arrange a collection time. To find the telephone number for DHL, visit www.dhl.com and select your country.
- Complete and sign the returns pro-forma invoice with your RMA number and DHL airway bill if applicable.
- Leave the box open for the courier to inspect when your return is collected.
We will notify you once your return has been received and processed.
All returns for any particular order need to be returned in one shipment. Any subsequent returns from the same order may incur additional shipping costs. The RMA number should be written on your original invoice and on the return-shipping label (DHL Air waybill slip). We request that returns are shipped through our shipping partner DHL. Gianmarco Lorenzi On-line store is not liable for any returned goods which are not returned in this way. The return address is stated on the pre-printed shipping label supplied with your goods. Failure to obtain an RMA or return goods not using DHL does not affect your statutory rights.
GIANMARCO LORENZI ON-LINE STORE will not accept returns for any non-faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Please be aware that shoes must be returned with their original designer packaging. Shoes returned without their original boxes will not be accepted.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
Should you wish to exchange an item for an alternative size, please email us when you request your RMA number and we will reserve it for you if the item is in stock. As soon as we receive your return, we will dispatch your new size to you after the goods have undergone a quality control check.
If you are located outside the EU you will be required to pay additional taxes and duties on the replacement item.
Please be aware that we are unable to exchange an item for an alternative color or style, subject to availability. To purchase a new item, we recommend you return the item for store credit and place a new order.
How can I return a faulty item?
In order to facilitate the return of faulty items you must obtain a Return Merchandise Authorization (RMA) by emailing us at firstname.lastname@example.org and follow the standard returns process as detailed above. Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 6 months after delivery. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty.
Exchanges are possible if the item is available. We can only exchange faulty items for the same item in the same size, subject to availability. If you wish to exchange, please make your request clear when requesting your RMA.
Where possible items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees.
We request that all goods are returned within 7 days of the date you received your RMA number. Any items returned outside this time frame are accepted at the discretion of GIANMARCO LORENZI ON-LINE STORE and can only be refunded as a 'store credit'.
Will Gianmarco Lorenzi On-line store have seasonal sales?
GIANMARCO LORENZI ON-LINE STORE has seasonal sales similarly to its boutiques.
To make sure you are notified about all our upcoming sales and promotions, click on the ‘Email update’ link along the bottom of the homepage.
Will I receive a full refund?
Refunds will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all EU country shipments excluding shipping charges. International customs duties and sales taxes are non- refundable for shipments outside the European Community (EU).
Personal data of the user of this website will be used by GIMAR in a correct, legal and transparent manner in compliance with the principles of Privacy Law and in such a way as to ensure confidentiality; disclosure of personal details is obligatory and refusal to disclose the same will consequently prevent GIMAR from executing the on-line purchase contract.
The personal data disclosed by user is stored on electronic databases owned by GIMAR, with registered offices in 24 Via Craft, Porto Sant Elpidio 63018 (FM) ITALY, who is the Data Controller of the personal data collected on the website.
The Data Supervisor is the legal representative of GIMAR having elected domiciled at the registered offices.
GIMAR informs users of the website www.shoesgianmarcolorenzi.com, that pursuant to section 7 of the so called Privacy Law, they have the right to:
- be informed of the name and details of the Data Controller;
- obtain from the Data Controller:
1. confirmation as to whether or not their personal data is being processed, even if the data is not yet registered, the communication in intelligible form of the data undergoing processing, the source of their personal data and aims of processing;
2. the deletion, the transformation into an anonymous form or blocking of personal data processed unlawfully;
3. the update, correction and integration of data;
4. the confirmation that the operations under letters 2 and 3 have been reported to whom the data was disclosed or disseminated
- object for legitimate reasons, to the processing of their personal data, in whole or in part.
- object, in whole or in part, to the processing of their personal data for marketing purposes or similar.
GIMAR processes the personal data of users in all the ways provided by Privacy Law – namely collection, registration, organisation, storage, processing, modification, selection, extraction, comparison, linking and any other operations that may be required to provide the services requested by the user, including disclosure to third parties, where necessary – mainly with automated and computerised means.
This data may be organised in databanks or data storage systems.
More specifically, personal data is processed for the following purposes:
- to execute the purchasing contract concluded on-line by the user;
- to supply the services offered by GIMAR;
- to supply the services that GIMAR retains may be of interest to the user;
- to ascertain the quality of the services offered;
- to forward advertising material and information regarding its own products and initiatives and those of third parties;
- to fulfil legal obligations, including accounting and tax obligations;
- to trace persons responsible for unlawful acts but only if specifically requested and on behalf of the competent authorities.
Personal data are subdivided into two categories: obligatory and voluntary, as indicated on the user registration form. The disclosure of obligatory data and processing thereof for the above purposes refer strictly to the execution of the services.
Refusal by the user to provide this data or allow the same be processed will prevent registration to the website www.shoesgianmarcolorenzi.com and access these services.
If it is ascertained that the user has provided incorrect data, GIMAR may refuse to execute any service requested, or interrupt the execution of the service.
The personal data disclosed by the user to GIMAR may be disclosed to all employees, collaborators and consultants of any kind of GIMAR, as well as to all the company bodies and shareholders for the above purposes.
The same data may also be disclosed to subsidiary and associated companies of GIMAR in compliance with the processing purposes indicated above.
Consent for processing personal data
General Terms and Conditions of Use
GIMAR shall have the right to amend or simply update these General Terms and Conditions of Use, in part or in whole. Any amendment or update to the General Terms and Conditions of Use shall be posted for our users on the Home Page of www.shoesgianmarolorenzi.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on the website in this section.
Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated General Terms and Conditions of Use of www.shoesgianmarolorenzi.com. If you do not agree to all or part of GIMAR’s General Terms and Conditions of Use, please do not use our web site.
The access to and use of www.shoesgianmarolorenzi.com, including display of web pages, communication with GIMAR, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity.
Remember that you will be exclusively liable for your use of www.shoesgianmarolorenzi.com and its contents. GIMAR shall not be considered liable for any use of the web site and its contents made by any of its users that is not compliant with the laws and regulations in force.
In particular, you will be exclusively liable for communicating information or data which is not correct, false or concerning third parties, in the event such third parties have not given their consent, as well as for any improper use of such data or information.
Intellectual Property Rights
GIMAR's contents, including but not limited to, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material posted on www.shoesgianmarolorenzi.com in any format, including menus, web pages, graphics, colours, schemes, tools, fonts, design of the web site, diagrams, layouts, methods, processes, functions and software which are part of GIMAR, are protected by copyright and by any other intellectual property right of GIMAR and of the relevant right-holders. The reproduction, wholly or in part, in any form whatsoever, of www.shoesgianmarolorenzi.com and of its contents is not allowed without GIMAR 's written consent.
As far as the use of www.shoesgianmarolorenzi.com is concerned, you are only authorised to display the web site and its contents.
You are also authorised to carry out all the other temporary acts of reproduction which are transient or incidental and an integral and essential part of displaying www.shoesgianmarolorenzi.com and its contents and which have no independent economic significance. You are also authorised to surf on the web site for the lawful use of www.shoesgianmarolorenzi.com and its contents.
You are not authorised to reproduce by any means or in any form, in whole and in part, www.shoesgianmarolorenzi.com and its contents.
Any reproduction must be authorised from time to time by GIMAR or, if necessary, by the authors of the work posted on the web site.
Such reproductions shall in any case be carried out for lawful purposes and in compliance with copyright and the other intellectual property rights of GIMAR and of the authors of the works posted on the web site.
The authors of works posted on www.shoesgianmarolorenzi.com are at any time entitled to claim the authorship of their work and to object to any distortion or any other modification of the works, including any damage to the works which may prejudice the honour and reputation of the authors.
You undertake to comply with the copyright of the authors who chose to publish their work on www.shoesgianmarolorenzi.com or have cooperated with GIMAR in the creation of new expressive and artistic works which are intended for publication, not exclusively on the web site, or which are an integral part of the web site.
In any event, you are not authorised to use, in any manner or form whatsoever, the contents of the web site or any single work protected by copyright or any other intellectual property right.
By way of example, you must not alter or modify the web contents or any work protected by copyright and by any other intellectual property right without GIMAR's consent and without the consent, where necessary, of each author of the works posted on www.shoesgianmarolorenzi.com.
Trademarks and Domain Names
All of the trademarks and other signs which are used for distinguishing the products sold on www.shoesgianmarolorenzi.com posted on the web site are registered trademarks of the respective owners and are used on www.shoesgianmarolorenzi.com only for the purpose of distinguishing, describing and advertising the products sold on www.shoesgianmarolorenzi.com.
GIMAR and all of the other owners of registered trademarks are entitled to the exclusive use of the trademarks respectively owned.
Any unlawful or unauthorised use of such trademarks is prohibited and gives rise to legal consequences and actions.
Such trademarks and any other sign posted on www.shoesgianmarolorenzi.com must not be used in any way to obtain undue advantage from the distinctive character or reputation of these trademarks or in such a way as to damage them and their owners.
Links to other websites
GIMAR does not control or monitor such web sites or their contents. GIMAR shall not be held liable for the contents of such sites and for the rules adopted by these in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting these web sites.
Please pay attention when you access these web sites through the links provided on www.shoesgianmarolorenzi.com and carefully read their terms and conditions of use and their privacy policies.
www.shoesgianmarolorenzi.com provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet.
When www.shoesgianmarolorenzi.com provides links to other web sites, it does not recommend the access and surfing of these websites to its users and it does not provide any guarantees regarding their web content or services and products supplied and sold by these web sites to Internet users.
Links to www.shoesgianmarolorenzi.com
Please, contact us on the following e-mail address: customercare@shoesgianmarcolorenzi, if you are interested in linking the home page and other web pages which are publicly accessible.
This is necessary to request our consent to link www.shoesgianmarolorenzi.com.
www.shoesgianmarolorenzi.com grants links free of charge and on a non-exclusive basis.
GIMAR is entitled to object to direct links to its web site in the event the applicant who intends to activate the links to www.shoesgianmarolorenzi.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted, or has adopted unfair competition activities against GIMAR or its suppliers or when GIMAR fears that such practices or such activities might be adopted by the applicant in the future, or when the applicant has adopted or it is feared that the same may adopt in future, actions which discredit GIMAR, its website or services.
In any event, it is forbidden to post deep hypertextual links (such as deep frames or deep links) to www.shoesgianmarolorenzi.com or to use unauthorised meta-tags without GIMAR’s consent.
Disclaimers on Content
GIMAR has made every effort to prevent the publication on its web site of content describing or representing situations of physical or psychological violence or which, according to the sensitivity of GIMAR's users, might be deemed to violate civil beliefs or human rights and dignity, in all its forms and expressions.
In any event, GIMAR does not warrant that the contents of the web site are appropriate or lawful in other Countries outside Italy.
However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access our web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by GIMAR shall be your exclusive and personal responsibility.
GIMAR has also adopted all the necessary measures to ensure to its users that the content of www.shoesgianmarolorenzi.com is accurate and does not contain any incorrect or out-of-date information, with respect to the date of their publication on the website and, as far as possible, afterwards.
However, GIMAR cannot be held liable for the accuracy and completeness of the content posted by GIMAR on its web site except for as otherwise provided for by law.
Moreover, GIMAR cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet.
In the event of any problem in using our web site please contact our Customer Care, or write to the following e-mail address: customercare@shoesgianmarcolorenzi. A GIMAR representative will be at your disposal to assist and help you to restore your access to the web site, as far as possible.
At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser.
Although GIMAR shall exert its best efforts to ensure regular access to its web site, the dynamic nature of the Internet and web content may not allow GIMAR to operate without any suspensions, interruptions or discontinuity due to updating of the web site.
GIMAR has adopted adequate technical and organisational security measures to protect services on www.shoesgianmarolorenzi.com, the integrity of traffic data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of www.shoesgianmarolorenzi.com, and to avoid unauthorised or unlawful access to such data and information.
For any question, please contact us by e-mail:
GIANMARCO LORENZI ON-LINE STORE endeavors to respond to all unanswered queries within 24 hours.
We will be happy to assist you,